SANME Role Model｜After-sales Service Team: Providing Quality Service with Craftsmanship
The elite team of after-sales service department carefully crafted by SANME has a high level of professional ethics, adheres to customer centricity, is highly responsible to customers, and consistently embodies the excellent "craftsman spirit". They are experienced and skilled, able to quickly and accurately identify difficult and complicated diseases, and take corresponding measures to solve various problems; They are rigorous, steady, and always maintain a high level of focus, striving to provide efficient, high-quality, and reassuring services.
The front line of the project is the main battlefield for after-sales engineers. As long as customers have needs, SANME after-sales engineers are not afraid of extreme cold and heat, nor are they afraid of high mountains and long roads. They can always respond promptly and arrive at the scene quickly, providing customers with comprehensive services and technical support, ensuring worry free installation, use, maintenance, and failure, and providing "escort" for the smooth operation of the project.
The SANME after-sales service team is well aware of the importance of after-sales service. High quality service can not only enhance the user experience, but also win the trust and loyalty of customers. Therefore, while providing services to customers, they also complement theoretical knowledge and practical training in both directions, constantly striving to improve their technical level and service capabilities, ensuring comprehensive and high-quality services for customers.
The after-sales service team of SANME has always maintained a keen insight and innovative spirit in their work. They deeply understand the concept proposed by Chairman Yang Anmin that "the after-sales service department is the user's resident office", actively provide feedback to the company on the problems encountered by users during project operation, increase the company's true understanding of user needs and pain points, promote further optimization, research and development, and innovation of SANME's technology and products, and contribute to the development and growth of the enterprise.
After sales engineers' ingenuity in service
